A complaint is a formal allegation that Council, its staff members or one or more of its Elected or Appointed Members have breached one or more specific legislative, contractual, or policy provisions through an act, or an omission to act when there was a formal obligation to, or some other misconduct.
If you have a complaint, please complete the Complaints form below:
Council’s complaint process is outlined in the flow chart below and its principles are outlined in the COR005 Corporate Processes Policy.
If you have a complaint about an Elected Member, please see the Elected Members’ Code of Conduct information below on how to submit a formal complaint. The Code of Conduct for Elected Members is prescribed at Schedule 1 of the Local Government Act 2019 and may be accessed below for quick reference.
The Complaints process pertaining to alleged breaches of the Code of Conduct by Elected Members is outlined at Part 7.4 of the Local Government Act 2019.
A person who wishes to make a formal complaint about an Elected Member must do so in writing and:
a) must submit a Statutory Declaration that includes:
i) the name of the Elected Member who is in the subject of the Complaint;
ii) particulars (details) of the alleged breach of the Code of Conduct;
iii) must be made within three (3) months of the alleged breach of the Code of Conduct.
b) the Complaint Form and Statutory Declaration must be submitted:
i) electronically via email at email@example.com; or
ii) in person at one of Council’s public offices; or
iii) via post at P.O. Box 1321, Katherine NT 0850